GENERAL CONDITIONS
As a user, we kindly ask you to carefully read the following general terms and conditions before using and shopping on our online shop. By purchasing from our online shop, you acknowledge that you have read and fully agree to our terms and conditions. Inlife d.o.o. reserves the right to change the terms and conditions of the online shop www.yanumi.com without prior notice. We also reserve the right to make typographical errors. All changes are binding on customers, so we recommend that you check the terms and conditions regularly.
The General Terms and Conditions of Business deal with the operation of the online shop www.yanumi.com, the rights of customers and the business relationship between the provider and the customer.
The user is bound by the General Terms and Conditions in force at the time of purchase (placing an online order).
When placing an order, the User is each time specifically reminded of the GENERAL TERMS AND CONDITIONS and by placing an order confirms his/her familiarity with them.
The General Terms and Conditions are valid from 1.7.2022.
1. TAXES
Address of the webshop: www.yanumi.com
Company name: Inlife d.o.o.
Company address Gabrsko 63 C, Trbovlje
Transaction account: SI56 6100 0000 9141 336
Registration number: 6730884000
Tax number: SI 70091960
Share capital: EUR 7,500.00
E-mail: info@yanumi.com
Phone: +386 (0)51 643 281
The company was entered in the Business Register of Slovenia on 25 November 2014.
2. GENERAL TERMS AND CONDITIONS
The General Terms and Conditions of the online shop www.yanumi.com are drawn up in accordance with:
- Consumer Protection Act (CPA),
- Personal Data Protection Act (ZVOP-1),
- Electronic Communications Act (ZEKom-1),
- the recommendations of the Chamber of Commerce and Industry,
- international codes and rules of good practice for e-commerce.
3. GENERAL INFORMATION ABOUT THE ONLINE SHOP
The online shop www.yanumi.com is designed to present and sell products to the user. The website is operated by Inlife d.o.o., hereinafter referred to as the provider. The person using our system, i.e. the customer on the website, is the user.
4. ACCESSIBILITY OF INFORMATION
The Provider undertakes to provide the following information to the User at all times:
- the identity of the company (name and registered office, registration number),
- contact details that allow the user to communicate quickly and efficiently (email, phone),
- the essential features of the goods or services (including after-sales service and guarantees),
- product availability (any product or service offered on the website should be available within a reasonable time; if it is not available, we will let you know),
- the terms of delivery of the product or service (method, place and time of delivery),
- all prices must be clearly and unambiguously stated and must show whether they already include taxes and transport costs,
- method of payment and delivery,
- an explanation of the complaints procedure, including full details of the contact person or service.
5. VALIDITY OF THE OFFER, PRICES, PROMOTIONS
The prices quoted on the website are only valid when ordering via the website.
All prices are set by the tenderer and expressed in euro (EUR).
Prices may be regular or promotional; all prices quoted are final unless otherwise explicitly stated.
All prices are also subject to VAT, as Inlife d.o.o. is a taxable company.
Due to the nature of the business, the offer on www.yanumi.com may change on a daily basis in certain cases.
The purchase contract between the provider and the user is concluded at the moment the provider confirms the order (the user receives an email confirming the order). From that moment on, all prices and other conditions are fixed and apply to both the provider and the user.
In the event of a change in the price of the product during the processing of the order, the provider will allow the user to cancel the purchase or will offer a mutually satisfactory solution.
The online shop www.yanumi.com occasionally publishes passwords or. promotional codes that give certain discounts:
a) Discounts/promotional codes may be expressed as percentages, specific amounts or as free items.
b) Discounts/promotion codes are only valid when used correctly and in the manner published on our website.
c) Discounts/promotion codes are not cumulative, unless otherwise stated in the Promotion Terms.
d) Discounts/promotion codes cannot be applied to already discounted or on sale items.
e) The same applies to the discount/promotional code when signing up for any e-newsletters.
f) One discount/promotional code can be redeemed for each purchase.
Despite our best efforts to provide the most up-to-date and accurate information, it is possible that a price may be incorrect. In this case, or in the event that the price of the item changes during the processing of the order, the provider will allow the user to withdraw from the purchase, while at the same time the provider will offer the user a mutually satisfactory solution.
6. PICTORIAL MATERIAL AND GRAPHICS AND PRODUCT CHARACTERISTICS
The photographs, images, videos or texts published in the context of the offers are the property of Inlife d.o.o. or its suppliers, business partners or are merely symbolic and do not guarantee the exact characteristics of the product or service (especially with regard to colour variation). The Provider does not undertake to guarantee the correctness and completeness of the information on the pages of the online shop (textual or pictorial material).
The supplier endeavours to provide accurate photographs of the items for sale, but all photographs should nevertheless be taken as symbolic. Photographs are not guarantees of product performance.
7. LEGAL NOTICE
The transmission or use of photographs or other information from the website is prohibited unless the provider has given written permission for use.
8. PURCHASE PROCEDURE
The order is the basis for the invoice, which is the contract between the provider and the user. All contracts are stored at the company’s headquarters and are available for the user to consult.
The purchase process for legal entities is exactly the same as for natural persons, except that at the end of the purchase process the user enters the company name and tax number of the company. There are also equal opportunities for payment. If you want to have an account with a company, you accept the terms and conditions applicable to companies. The main difference is in the withdrawal options: we allow companies, sole traders and other legal entities to return the delivered goods under the terms of the guarantee. These legal persons do not have the same right to withdraw from the contract within 14 days of taking delivery of the goods without cause as consumers (natural persons). Refunds are not possible for legal persons. Purchases by legal entities are also subject to the General Terms and Conditions.
9. METHOD OF PAYMENT
The provider offers the following payment methods:
- payment by pre-invoice to the provider’s business account (After placing the order, the user will receive an email with the necessary details for transfer to our TRR. The payment deadline for the invoice is three days (3 days). After the payment deadline has passed, the supplier no longer guarantees a reservation for the selected products. The invoice is received by the payer and not by the payee, if the payer and payee are not the same person. The invoice is sent to the email address provided at the time of ordering. If the user would like to receive the estimate in a physical format, he/she should make a written request to info@yanumi.com)
- by credit card via the Stripe payment system to the provider’s account (Mastercard, Visa, Maestro and American Express – the customer does not need to create a Stripe user account to use credit cards. Stripe is considered one of the most secure payment systems in the world.)
- via PayPal to the provider’s account,
- Cash on delivery (When ordering, pay the courier at the place of collection with cash or card after collection.)
The goods are the property of Inlife Ltd until final payment.
Please note: These terms and conditions and the packaging and delivery charges apply only within the Republic of Slovenia.
10. BUDGET
The provider shall issue an invoice to the user in electronic form. The invoice specifies the cost of the product, delivery and taxes.
It sends an invoice for the services provided to the user at the email address provided by the user at the time of ordering. If you would like to receive it in physical form, please let us know at info@yanmi.com.
11. PURCHASE SECURITY
The Provider shall use appropriate technological and organisational means to protect the transmission and storage of personal data and payments. For these purposes, the provider shall use an SSL certificate issued by an organisation authorised for this purpose. Credit card authorisations are carried out in real time with instant data verification with the banks. Card data is not stored on the provider’s server.
12. DELIVERY AND DELIVERY CHARGE
Delivery in Slovenia
Purchased (paid) products will be delivered to any address in Slovenia. Delivery is handled by Post Slovenije or another supplier of the tenderer’s choice. For goods in stock, the delivery time is from 1 to 5 working days, but if the goods are not in stock, we will inform you as well as of the estimated delivery time. the estimated time for delivery.
The delivery/cost of postage depends on the amount of the products ordered.
For orders up to €60, the postage is €3.90.
For orders over €60, postage is free,
Cash on delivery orders are subject to an additional postage charge of €1.
13. DAMAGED, DESTROYED OR LOST CONSIGNMENT
In the case of prepayment, the Provider shall not be liable for any physical damage, destruction or loss of the consignment from the moment the consignment with the ordered products is handed over to the delivery service, nor if the contents of the consignment are missing or if the consignment shows signs of opening (packaging has visible damage). In all of these cases, the user must initiate a complaint procedure with Post Slovenije or another delivery service by taking the item to the nearest post office/delivery service in the same condition as received, without adding or removing anything, and completing a complaint report. It shall also notify the provider by contacting info@yanumi.com or by telephone on 051 643 281.
14. PRODUCT RETURNS/PRODUCT COMPLAINTS/PRODUCT WARRANTIES/PRODUCT DEFECTS
Return of products:
Products can be returned within 14 days of receipt of the product (Consumer Protection Act – this applies to natural persons only), without the user having to give a reason for the return. To return a product, the user must notify the seller in writing by email to info@yanumi.com. A cancellation notice is deemed to be timely if it is sent in writing within 14 days of receipt of the product. The time limit starts one day after the date of receipt of the goods. The only cost to the user of withdrawing from the contract is the direct cost of returning the product, which means that it must be returned to the provider within 14 days of receipt of the product.
The product must be packed in its original packaging, in the same condition and undamaged when returned. The product must not be washed or otherwise used.
The User shall not have the right to withdraw from the contract in the case of a contract relating to an item which has been manufactured exactly according to the User’s instructions, which has been adapted to the User’s personal needs, which is by its nature unsuitable for return, which is perishable or which has reached the end of its useful life. Refunds of payments made will be made as soon as possible and at the latest within 14 days of receipt of the cancellation notice. In order to ensure the certainty, accuracy and timeliness of the reimbursement and to provide a record of payments, the reimbursement of the payment to the user shall be made exclusively by crediting the user’s transaction account to which the user wishes to receive the reimbursement. Refunds cannot be made in cash. When returning the goods, the user shall also send the invoice for the goods, personal details and the transaction account to which he/she wishes to receive the refund. For cancellations where a promotional code or. discount code, these funds will be counted as a discount and will not be returned to the user. Only the amount paid will be refunded to the user’s transaction account and the promotional code will be returned to the user in the form of a new code.
Address for returning the goods:
Inlife d.o.o.
108 Učakar Brothers Street
1000 Ljubljana
Product return:
Complaints are resolved in accordance with applicable law and the Terms and Conditions of Purchase of Goods and Services.
The user may complain if the product does not have the characteristics explicitly promised by the provider, if the provider has sent the wrong products, in the wrong quantity, colour or otherwise deviates from the user’s order. In the event of a complaint, the user can request a replacement, repair or refund. In the event of a refund, the Provider reserves the right to charge a rental fee at the current price list for the period of use, up to the amount by which the market value of the product has decreased during the period of use and as a result of the use.
Inspect the goods you receive immediately and report any defects/damages within eight (8) working days of receipt of the package. Subsequent complaints are not taken into account.
Product guarantee:
The products on the website are subject to warranty conditions in accordance with Slovenian legislation.
Product defects:
A defect is material when: the item does not have the characteristics necessary for its normal use or for circulation, the item does not have the characteristics necessary for the specific use for which the user is purchasing it, which were known or should have been known to the supplier, the item does not have the characteristics and qualities which were expressly or tacitly agreed or prescribed and the supplier has delivered an item which does not correspond to a sample or model, unless the sample or model was shown only for the purpose of giving notice.
The user may exercise his/her rights under the material defect if he/she notifies the provider of the defect within two months of the date on which the defect was discovered. The user must describe the fault in more detail in the fault notification and give the provider the opportunity to inspect the fault. The user may notify the provider of the error in writing at info@yanumi.com, and the provider must issue a certificate to that effect.
The Supplier is not liable for material defects in the goods which become apparent after two years have elapsed since the goods were handed over. A defect in the item is deemed to have existed at the time of delivery if it occurs within six months of delivery. The user’s rights under the first paragraph shall expire at the end of two years from the date on which the user notified the provider of the material defect.
15. COMMUNICATION
The Provider will contact the User by means of distance communication only if the User does not expressly object.
The advertisement emails will contain the following elements:
- they will be clearly and unambiguously identified as advertising messages,
the sender will be clearly visible, - various campaigns, promotions and other marketing techniques will be labelled as such. The conditions for participation will also be clearly defined,
- a clear explanation of how to opt-out of receiving advertising messages,
the user’s wish not to receive advertising messages, the provider will - explicitly respected.
Users will be able to subscribe to and unsubscribe from the newsletter in an easy way. Notifications include information about current or future offers, promotion of www.yanumi.com and other advertising messages from www.yanumi.com or its partners. The receipt of notifications is deemed to require personal consent and is not possible unless the user indicates this or otherwise opts in.
16. DISCLAIMER
The Provider shall use its best endeavours to ensure that the information published on its website is up-to-date and correct. However, the characteristics of the items, the delivery date or the price may change so quickly that the supplier is unable to correct the information on the website. In such a case, the provider will inform the user of the changes and allow him/her to cancel the order or replace the ordered item.
The Provider is not responsible for the content of the reviews written by visitors. The Provider shall review the opinions before publication and reject those that are manifestly false, misleading or offensive. The Provider shall not be held liable for the information contained in the Opinions and shall disclaim any liability arising out of the information contained in the Opinions.
Although the supplier endeavours to provide accurate photographs of the items for sale, all photographs should be taken as symbolic.
17. HANDLING COMPLAINTS AND LIABILITY DISPUTES
We aim to resolve any ambiguity, comment or complaint as quickly as possible, respecting the law (Consumer Protection Act) and doing our best to reach an agreement.
Comments and complaints are accepted by email.
There are several ways for users to contact:
- in writing to Inlife d.o.o., Gabrsko 63c, 1420 Trbovlje,
- in writing to info@yanumi.com,
- by phone on 051 643 281.
The hearing process is confidential.
The provider must acknowledge receipt of the complaint within five working days, tell the user how long it will take to process and keep the user informed of the progress of the complaint.
The Provider shall use its best endeavours to resolve disputes amicably.
If no agreement can be reached, the Ljubljana District Court will have jurisdiction.
Updated: July, 2022
INLIFE d.o.o.
Gabrsko 63c,
1420 Trbovlje